How To Restore Windows When Windows Cannot Start Normally | HP Computers | HP

How To Restore Windows When Windows Cannot Start Normally | HP Computers | HP

Learn how to restore Windows when Windows cannot start normally. For more information on using Microsoft system restore (Windows 10, 8), visit our support site:

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Follow these steps to restore Windows when Windows cannot start normally:
– Shut down the computer, or, press and hold the Power button until the computer shuts off.
– After a few seconds, turn the computer back on, and then press the F11 key repeatedly to open the Advanced Startup Options menu.
– If prompted, choose your Language, and keyboard layout.
– Select Troubleshoot, Advanced options, and then System Restore.
– Choose an account and if prompted, enter the account password.
– Select Continue to open System Restore.
– Select Next, and then choose a restore point from a time when Windows started normally.
– To view all available, restore points, select the check box next to Show more restore points, and then make a selection from the list.
– Any programs that were added since the last restore point will be deleted and any that were removed will be restored.
– To view the programs and drivers affected, select Scan for affected programs.
– Take note of any programs that you might want to reinstall or uninstall after the recovery completes, and then select Close.
– Select Next, confirm the restore point, and then select Finish.
– Since System Restore cannot be interrupted, do not proceed without having enough time to perform the restoration.
– If you are restoring an HP notebook, plug in the power cord directly in the computer.
– Select Yes in the prompt to initiate the restoration process.
– Follow any prompts to finalize the restore and return to Windows.

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How To Restore Windows When Windows Cannot Start Normally | HP Computers | HP


  1. kipngenoh kenn on October 10, 2019 at 3:03 pm


  2. home star on October 10, 2019 at 3:05 pm

    nothing happening when i click F11, help me pls

  3. Thealmightynubz on October 10, 2019 at 3:05 pm

    what about windows 7

  4. Ruben Gonzales Jr. on October 10, 2019 at 3:06 pm

    When I get on System Restore, it says "no restore points have been created on your computer’s system drive". So I am unable to move on from this point. Any further suggestions?

  5. iMxDanii79 on October 10, 2019 at 3:07 pm

    My laptop doesn’t enter to the menu after press f11, I press f11 just after I press the bottom to turn buck om

  6. Pradeep Pradeep on October 10, 2019 at 3:07 pm

    Dear did you developed this for some intelligence agency or for common man, how much complicated….

  7. Matt B61 on October 10, 2019 at 3:11 pm


  8. Parody Box on October 10, 2019 at 3:21 pm

    I have only two options turn off pc and troubleshoot help plsssss

  9. Godhuli Das on October 10, 2019 at 3:22 pm

    Instead of repeatedly pressing f11 the boot option not coming…

  10. Tarciana Genari on October 10, 2019 at 3:22 pm

    my laptop won’t go to the sign in menu its just stuck on the loading screen, so i can’t go to settings and enable system restore what do i do?

  11. Carlos España on October 10, 2019 at 3:29 pm

    Hi, yesterday I installed HP protect tools in windows 10 and pick the option to start session with fingerprint and try to enter to safe mode with command promt after safe alternate shell yes just stuck in a black windows when just see the cursor, no more… Thank you for the answers.

  12. mayhem Mathew on October 10, 2019 at 3:29 pm

    When I do system restore it asks for a password but when I normally log in onto the computer (when I could, I no longer can because of Critical System Failure loop) it doesn’t need a password.

  13. SOOZEE PALAMINOV on October 10, 2019 at 3:36 pm

    HOW DO I REMOVE EVERYTHING HP in my WINDOWS 10 LAPTOP NOTEBOOK …. REVO UNINSTALLER DOES NOT HELP, I AM READY TO GO TO REGISTRY EDITOR ????? …. MY HP W8.1 (All-In-One) bit the dust 7 days ago, this W10 LAPTOP is following suit and it’s NOT a happy situation in MY HOUSEHOLD !!!!! …. PLEASE AND THANK YOU FOR ANY ADVISE !!!!!!!

  14. ashish uprety on October 10, 2019 at 3:36 pm

    I recently tried to clean my hard disk and while cleaning i deleted some important files which is causing my laptop to work very slow so i tried to restore my laptop and while restoring it took hours and hours so i took out my battery and interrupted it now how can i fix my window does not starts up it only shows black screen. Please help me i have hp notebook.

  15. Abdulrazzak Sahhary on October 10, 2019 at 3:41 pm

    When i Click f11 while booting up, I can see :"F11…System Recovery". And then nothing happens, the screen stays black but the computer is still on. I am using a Hp ultrabook with an i5.

  16. Nerly M. on October 10, 2019 at 3:44 pm

    It says: To use system restore, you must specify which installation to restore.

    Right when I clicked on System restore

  17. Kiss Of Fire on October 10, 2019 at 3:54 pm

    After I’ve selected keyboard language, i only get a blue screen afterwards and nothing else happens😱😱

  18. InTheNameOfJustice on October 10, 2019 at 4:01 pm

    If you are luck and there is no vowel in the month, restore might actually work

  19. Trinxjay FC on October 10, 2019 at 4:02 pm

    It says no restore point have been created on my computer

  20. General Ahsan on October 10, 2019 at 4:02 pm

    Help me, I have an Hp laptop 1000 series windows 10. When I press the F11 key it says system restore and then restart again and again help me fast please.