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  1. Chris Baughman on February 12, 2020 at 9:51 pm

    A card that expensive being treated the way it was by the customer is really sad almost as if they tried jamming it in the slot if it was me I’d charge them for the repair because they caused the problem

  2. Yolanda Chapman on February 12, 2020 at 9:52 pm

    Well what I can see that the computer is old, when that happens, sometimes it may not be worth the pain to repair it. So just advise the customer to buy a new one.

  3. Gary Lingard on February 12, 2020 at 9:54 pm

    Doncaster UK

  4. offal on February 12, 2020 at 9:55 pm


  5. achgreentree on February 12, 2020 at 9:56 pm

    I helped my son build an i9/nvme gamer box same case/board plus the graphics card from his last i7 which now has an older one still.

    our work had the usual 2 steps fwd/one back but we muddled through with out mucking things up the only scare was the first boot restart, restart, restart, etc.
    turns out I had mis read the front panel header and, upside down, put an led across the start oh well live and learn

  6. SamIam B on February 12, 2020 at 9:57 pm

    I am a retired technician but mostly on the network side. I have occasional friends that needed repair done. I do not plan on opening a shop or anything because I am doing to many other things.
    One day a neighbor asked me to look at his PC because things were slow. I go to his house and find he has a 286. Even the mouse had a serial port . (I guess PS2 ports were not envented at time of production.) I told him it was an old machine that probably came over on Noahs Ark but I would attempt making it a little faster. He kept ask me to come over about once a week. And then he stopped and did not hear from him in a while. I went over to check on him because I was worried for his health. I come in his living room and a brand new PC. I asked him about it and he said another friend said his old machine was too old to use. He said you never told me it was to old. I asked what part of Noahs Ark did he not understand? I guess I should have been more clear on age instead of a pop culture type statement. So say a PC is just too old. I did recomend and always do to change or upgrade your machine every to or three years. And said in technology, software can out run the hardware. And occasionally some hardware could be changed for the better like WiFi adapters and things.

  7. Robert Douville on February 12, 2020 at 9:58 pm

    A good technician always look for funny stuff when opening an enclosure my understanding of it!

  8. Jim Osborn on February 12, 2020 at 9:59 pm

    Right here Idaho Idaho falls

  9. francesco zambuto on February 12, 2020 at 10:00 pm

    By the way advise people about  windows 10, in that once they upgrade, not to return to the old version of windows cause it will make you get a new purchase activation key for windows; you cant upgrade if windows is not genuine.

  10. doorran on February 12, 2020 at 10:01 pm

    a week is not a long time for the customer to decide to add stuff.. missing screws don’t bug me.. kluggy duck tape does. …and the extra SATA does suggest he added stuff then took it out before shipping it back…. Been burnt contracting with business.. I had to start locking their cases because employees would steal CPU chips and replace them with some cheap inferior models.. sometimes even with different pin configurations… I was responsbile for the first round.. after the locks went on I charged the customer business for such funny business. Had a customer who collected refridge magnets and stored them on her cpu… many hundreds of them…. Finally, her computer died because of it.

  11. res1492 on February 12, 2020 at 10:05 pm

    OK you really have to start including the phone calls back to the customer discussing the work done…..that would have made a very entertaining conversation.

  12. Jonathan Kovacs on February 12, 2020 at 10:05 pm

    I agree Your diplomacy and politeness was fantastic. I can’t understand when people spend that type of money to mess with when it appears they did not know what they were doing. Great video Carey. The majority of my customers were great people but I have to admit that after 25 years of dealing this type of customer. I quit building computers for customers..

  13. cat 11 on February 12, 2020 at 10:06 pm

    A very polite compute tech…I watch another channel by a former professional repair tech for electronics and every time he finds something like this he rants and raves forever about it. I still watch his videos as he is a very good tech but I can’t stand all of crying about every little thing he finds wrong.
    I see Carey is above all that.

  14. Bob Perry on February 12, 2020 at 10:07 pm

    Love ya Carey. Love your honesty also.

  15. gary snyder on February 12, 2020 at 10:08 pm


  16. Vincent Graziano on February 12, 2020 at 10:08 pm


  17. The Bats Shadow on February 12, 2020 at 10:08 pm

    You Carey, are a very nice and patient guy.To see this build "frankenstiened" made me a little upset.
    I was worried for the card.It was VERY poorly re-seated . It looked like the pcb was twisted and may have damaged the pci-e slot and or the card itself.Whoever tampered with this computer , never had a clue.
    By my guess , maybe a 2800-3200 dollar build just in parts , depending on prices.

  18. Henry Russell on February 12, 2020 at 10:10 pm

    Can’t help thinking that the motherboard design is cr*p if you have to remove the graphics card to plug in data cables !

  19. Geoff Speedie on February 12, 2020 at 10:11 pm

    Also Carey, you are like a cassette with the LONG videos.In the description, break down whats going on every 20 min or something. Like on your laptop repair hours long video, its like where do i fast forward to for my issue? or potential answer? Thats all, you are awesome and keep it up. You are the bob ross of PC REPAIR!

  20. Davidjp1983 on February 12, 2020 at 10:12 pm

    my pc did that when i tried to overclock my corsair lpx 3200mhz to 4000mhz it just kept resetting and resetting and resetting then i cleared cmos much love from Italy

  21. Matthew Tilson on February 12, 2020 at 10:13 pm

    27:39 Comments about throwing computer — Sometimes that helps greatly! In my enormously long career as a computer tech, back in 1992, I had a customer who had an old NEC computer that had a bad floppy drive where the computer’s BIOS by default would not recognize a floppy drive and to change the BIOS setting, you had to insert a special floppy disk (no hotkeys into BIOS). It was a circular loop and after a dozen techs working on it for two weeks and NEC themselves no help just to change a bloody floppy drive. I finally stepped in wearing my alternate hat as treasurer for the computer corporation and threw the customer’s computer out the 3rd floor office window which really felt good! The president of the company said "I can’t believe you just did that" but as it turned out my authorizing the company to purchase a new computer for the customer cost the company far less than the manpower hours going into the bloody machine! LOL!

  22. Michael Hill on February 12, 2020 at 10:15 pm

    Three words…"what a ride". I do IT support and when task manager won’t shut it down…always the source of a problem, Carey. Have watched many vids and it’s my story it seems. Working for a small LA tax firm with Win 7 and 10 now. Thanks for the tip on keeping location on so that the systems keep accurate time, otherwise I do turn off all others when upgrading 7’s to 10 now with MS’s free upgrade ISO’s I’ve burned. The Win 7’s will eventually have to be upgraded since we deal with PII with tax season ramping up in L.A.

    Appreciate your videos since I don’t watch cable or television. Mostly reading books to stay on top of my chosen craft. God Bless you and you many viewers from all over the world. Very impressed with your presentations and your humility in your…kitchen. I like that lazy Susan for working on client’s systems. I need one of those on my bench in the basement near our main office where I work alone. We have to love what we do, making these boxes do what they should do. Everyday is different and software downloads and installs.

    Tip here…I began storing a lot of my apps and such on Google Drive recently, since I use Teamviewer to remote on systems far away from main office. Drivers, Chrome setup and other utilities are always accessible via Google Drive from anywhere on the planet. A bit quirky at times, but seems to save me from always losing flash drives somewhere and if a USB port is locked down for standard users, I can download my stuff then install using Admin login in Win 10 mostly. I’ve had those glitches where "Access Denied" pops up under standard user and admin and I got tired of fighting with the group policy editor which sometimes won’t override it, so downloading is my new "back door" method of choice when I find USB access isn’t working. I can go back later and do a system reset that often fixes that for Admin later, when I have more time maybe. Usually fixes the glitch, I’ve discovered. Just takes longer than the time I often have to do software installs with so many locations I have to handle.

    27 years here in the game…and still loving the detective work. So big fan….keep the faith and doing what you do so well. You’re better than 5,000 channels of cable anyway. Knowledge is the thing with technology everywhere now. Sharing is caring, of course. Next to Eric the Comp Guy, I like your vids more, sir. Thought you should know this. Take care….

  23. Shannon Smith on February 12, 2020 at 10:18 pm

    Meh. I’ve been in the industry since the mid 70’s – before modern PC’s existed so I’ve seen as much as you have.

    The reason the customer did not disclose is actually something I learned a long time ago. It comes from you me and us. It comes from modern society.

    Why do I say that? because as you said in the video "… I will send it back with all the right screws in place. That is not negotiable". WHat customers hear is "I will do what I think is best regardless f what you want and I will not negotiate on that". I know that it is not what you mean and definitely not what you said, but it is what the customer hears.

    From the customer’s perspective, they want you to do something and do not know if you will do it or refuse it so they don’t give you the option of refusal by only telling you the pieces that will get you to do the job they want without risking that refusal.

    It happens in auto mechanics, medicine, hell every industry really. Back 35 years ago, if someone hired me to do something stupid I would tell them that it is stupid and tell them the consequences and then if they really still wanted the stupid thing done, I would do it to the absolute best of my ability. These days, people will simply refuse to do things that they do not personally agree with. Times have changed and society has changed to adapt to it.

    For instance, if a customer asked you to build that same computer and put in a 90-watt power supply in it, would you do it, would you have advised the that a 2080 Ti will not function with such a low powered power supply and have done it anyway or would you refuse? As too many people choose the refuse option, customers lie to change the refusal into a just do it.

    (and before anyone thinks it no, I am not the customer in this job.)

  24. Sang Kang on February 12, 2020 at 10:18 pm

    Save yourself some time, get a working system and start testing the suspect hardware on a good working system to validate that the component is good. Memory especially needs to be tested on a working system with a mem86 test done to it. Hard drive, is the same, plug it up as a D drive and run a disk test on a working system. When all components are tested including the CPU. The culprit is what ever left behind which is usually the motherboard.

  25. Ron Crowe on February 12, 2020 at 10:18 pm

    Greetings Carey, thanks for your videos! Back when I pushed white boxes, I used foil warranty stickers with tamper protection. Placed across the seam of the side cover, once installed they are destroyed when removed..if necessary, warranty repair got a new sticker and signs of tampering were grounds for warranty violation. It is the customers hardware, but inside of the warranty period only we were authorized to perform service and the same extends to brand name hardware that we resell today! Signing a copy of the receipt was necessary at delivery, with verbiage indicating acceptance of terms and conditions posted publicly on our website. I frequently considered a surcharge for omission of information or submission of false information, but ultimately customer service led the day as the terms and conditions were highlighted in advance of the sale and as the quality of my customers improved!

  26. RCAviation on February 12, 2020 at 10:18 pm

    I feel you bro, after 20+ yrs in the business I retired and went into the IT field for the government… now fully retired and enjoying life. I only take care of family and friend on occasions.

  27. francesco zambuto on February 12, 2020 at 10:20 pm

    I take all back, it was the customer who had to much coca to drink, coke with rum or what have you, 7 and 7 you know. Any way, do the honorable thing, which your about to with a lecture, and fix it, send it back with a copy of SEE "my video post on Your computer" with a bill for extra work.

  28. Wayne Dillman on February 12, 2020 at 10:21 pm

    this is the most interesting repair video i have ever seen you do. I love a good mystery. can’t stop watching !

  29. Dylan Le Sar on February 12, 2020 at 10:21 pm

    Hi Carey. I enjoy your troubleshooting videos. When you went to get the jumper to clear the bios I cringed a little. The way I reset the bios is to remove the power cable from the power supply. Remove the battery from the board. turn the power supply to the on position. NOT plugged in. Then press the power button 2 to 3 times. I turn the power supply off, put the battery back in, connect the power and turn the power supply on again, power on the pc. The only time this has not worked for me was one board that I had, had a soldered rechargeable battery to the motherboard. Keep up the good work.

  30. cjcfm1000 on February 12, 2020 at 10:22 pm

    In the end it ending up costing them to have you look at it again because they didn’t have you build them the complete solution.

  31. Ian McCluskey on February 12, 2020 at 10:22 pm

    Melbourne, Australia now in Mesquite, Texas.

  32. Troy Feltmate on February 12, 2020 at 10:22 pm

    nova scotia canada cape breton

  33. Brandon BillTheCat on February 12, 2020 at 10:25 pm

    Wow, into the good old Atari computers. I had a 520ST Atari. I even modded it with a 1meg. memory upgrade that did very little but it was fun to do. Then I built my first AMD 386/40mhz computer. I’ve never bought a complete computer, I put quite a lot of different ones together over the years. It’s much more fun to do it yourself… Build a Cyrix computer, a AMD Athlon 64 all the way up to this Ryzen system. There was a slot A where to overclock you added or removed or changed the resistors on the unit.. All sorts of different builds. Even one Intel Ivy bridge because of one stupid game that wouldn’t work well with the AMD Bulldozer cpu’s. I really wanted to play that game…

  34. offal on February 12, 2020 at 10:27 pm

    People always know best Carey, and they are idiots…

  35. Robert Cullearn on February 12, 2020 at 10:28 pm


  36. Dean Moore on February 12, 2020 at 10:29 pm

    Yes that is true each Manufacturer has their own test software. Western Digital, Seagate both do.

  37. Yolanda Chapman on February 12, 2020 at 10:30 pm

    I’m from Citronelle, Ala

  38. Garry Reid on February 12, 2020 at 10:31 pm

    maybe you had a little shot in that coke kidding what you do..your the best

  39. Tucson on February 12, 2020 at 10:32 pm

    That video card is clearly damaged.

  40. Rusty Gold on February 12, 2020 at 10:36 pm

    At 27;mins thats what was a good piece of advice given to me years ago . When the problem solving was getting on top of me , take a quick break and reset your mind . Completely understand the moment your in . I was solving Internet problems for customers

  41. olu ben on February 12, 2020 at 10:37 pm

    a detach latch

  42. fox Lakeland on February 12, 2020 at 10:37 pm

    Prince George BC Canada very informative channel

  43. Arm Arriola on February 12, 2020 at 10:37 pm

    watching and enjoying your vids …….. from cebu city, philippines

  44. Verne Wheeler on February 12, 2020 at 10:37 pm

    Verne from Florida

  45. TJ Peel on February 12, 2020 at 10:39 pm

    Fort Myers, Florida watching after the fact. Great video. Very educational!

  46. DJVEE NYC on February 12, 2020 at 10:40 pm

    Great Video Sir!

  47. Yolanda Chapman on February 12, 2020 at 10:41 pm

    That’s what I’m talking about!

  48. Jeffrey Bennett on February 12, 2020 at 10:42 pm

    New Albany, Indiana…across the Ohio River from Louisville.

  49. Aitch Dee on February 12, 2020 at 10:45 pm

    Just stuff it full of tinsel and send it back !!! 😀

  50. Yolanda Chapman on February 12, 2020 at 10:45 pm

    Man that can be very frustrating, I would throw that junk down the hill